Agent Portal

Welcome to our work-at-home call center! We’re thrilled to have you join our team, where flexibility and professionalism go hand in hand. Here, you’ll have the opportunity to work from the comfort of your own home while providing top-notch customer service to our valued clients. Our team is committed to creating a supportive and collaborative environment, ensuring you have all the resources and training you need to excel in your role. Whether you’re helping customers solve issues, answering their questions, or providing product information, your contribution is essential to our success and highly appreciated.

At our call center, we believe in the power of a positive work-life balance, and our remote setup is designed to help you achieve just that. You’ll find that our virtual office is equipped with all the tools and technologies necessary to stay connected and productive. Regular team meetings, ongoing training sessions, and an open line of communication with supervisors and colleagues will keep you engaged and informed. We’re confident that with your skills and dedication, you will thrive in this role and contribute significantly to our mission of delivering exceptional service. Welcome aboard, and we look forward to seeing you succeed!

What's Next?

Next, please read the welcome packet, which provides detailed information about the culture of working with Arise and Owens Communique Solutions LLC call center. The packet will guide you through our values, expectations, and the tools you’ll need to succeed.

It’s essential to familiarize yourself with these details to ensure a smooth transition and to help you thrive in your new role.

Step 1

By now you should have joined and been accepted on the Arise Platform, If not, please refer to the email called ” Welcome to the Platform” Once you are for sure you have joined the platform, proceed with the rest of Step 1
Take Harvey assessment on the Arise Platform
The Harvey assessment is a test given by Arise to get familiar with your customer service and computer skills. It is best to get in a quiet space to take this test so you wont be distracted
Some of the examples that would be on this test is as follows:
1. Customer calls very irate about his damaged product that he received in the mail, what would be your best course of action?
The answer is: Let the customer vent. Show empathy by acknowledging the customer’s frustration and advise them we will do everything we can to rectify the situation
Once you take this test you will begin to see an opportunity appear inside your Arise portal
Note Opportunities dont all appear at once. They also fill up quickly. It is best that you understand that you must check daily for opportunities as they become available. Opportunities can be here today and gone today. When you see something become available then apply immediately by clicking the “enroll” button